Supplier Expectations
Graco suppliers are integral in achieving the Company's goal of being the highest quality, lowest cost, most responsive manufacturer. We have high expectations of our suppliers. It is our requirement that our suppliers deliver defect free product on time, at a competitive price, 100% of the time.
Detailed Expectations
Continuous Improvement
Cost Management - Graco is measured on year over year total cost improvement. We rely heavily on our suppliers to help us meet our targets. All of our partner suppliers have formal cost reduction plans in place for Graco and are actively working with our development teams to implement these plans.
Quality Management - Graco is known as a quality leader in its industries. Our partner suppliers also have this same drive and mentality. We measure our suppliers in Defects Per Million Opportunities (DPMO). We strive for zero defects.
Leadtime - Please continue to work on creative ways' to reduce lead-times. Graco's goal is continuous improvement with an objective of reducing lead-times by 15% or more year over year.
Delivery Management
ALL orders MUST arrive On-Time 100% of the time. If an order is going to be delayed make sure that you contact the Planner (listed on the PO) via email or phone with an explanation and a revised delivery date. Late orders due to circumstances outside of your control should be the exception and not the rule.
Freight - ALL purchase orders must ship per the terms and conditions noted on the purchase order. Any order that does not ship per these instructions will not be paid UNLESS special arrangements have been made prior to the order shipping to Graco.
Only orders placed inside L/T require confirmation to the Planner. Do not send confirmations on orders that do not require any changes.
ALL shipments arriving at any Graco facility must include a barcode label per our specifications.
Invoicing/Returns/etc
All Invoices and Packing Slips MUST contain (1)Purchase Order Number, (2)Graco Part Number, (3)Quantity and (4)Price. In order for you to get paid, your invoice MUST match our purchase order in all 4 areas. If there are any discrepancies, contact the Commodity Manager to resolve them immediately.
Return Material Authorization (RMA) numbers along with your preferred method of shipment must be provided to the requestor via email or phone within 24 hours of notification.